FREQUENTLY ASKED QUESTIONS
How to contact Dream Polish:
For order questions: firstname.lastname@example.org
For promotional requests: email@example.com
We accept Visa, MasterCard, American Express, & Discover.
All orders ship USPS First Class, Priority Mail or Standard Post depending on the weight, size & contents of your package. Shipping is a flat rate of $3.00, plus $0.50 for each item you order. Alternatively, you can opt for Signature Confirmation of your order for an additional $2. Please ensure your shipping information is correct before submitting your order. We cannot be responsible for address errors. Customer assumes all shipping and handling costs, which will be included in your order total. You will receive a USPS tracking number via email once your order is in process. Shipping information may take 24 hrs to update via USPS. Please allow standard postal times for your package to arrive. We are located in Phoenix, AZ.
We ship orders Monday-Friday with a 4-5 business day processing time. Our products are made to order, and we take the utmost care in creating them. In rare cases, we may need more time to fill your order. We will notify you via email, and you will have the option to cancel your order & receive a full refund if the processing time is not to your standards.
Returns & Exchanges:
Due to the nature of our product, and for the safety of our customers, we cannot accept returns or exchanges. If you are not pleased with your Dream Polish, please contact us so we may come together and work something out. We do carefully package our products for shipping, but we are not responsible for loss or damage occurred during transit. Lost shipments cannot be replaced unless you opt for Signature Confirmation during checkout. If the package was signed for at your correct address, it cannot be replaced. If you do receive damaged product, please email firstname.lastname@example.org with pictures of the damage within 24 hours of receipt. This time frame is important to us, so that we can remedy the issue and replace your product free of charge.
What is DREAM POLISH anyway?
We have taken the basic needs for a great manicure, and made them more fun to use! Our indie brand of scented nail care is 5-free and cruelty free, and designed to enhance both the beauty and staying power of your favorite polishes and nail art. Dream Polish salon-quality products are gentle and lack many of the strong chemical odors of other nail treatments. This results is a pleasant base for all of our custom-blended fragrances! All of our products are hand made in small batches to ensure quality and freshness. So please know that much care and intent goes into what you receive from us.
What is 5-free?
The term “5-free” refers to 5 toxic chemicals that are typically common in store bought nail polishes. That means they're free of formaldehyde, dibutyl phthalate (DBP), and toluene—plus formaldehyde resin and camphor.
Are your products natural?
Our cuticle oil & balm bases are 100% natural. Our fragrances may be natural oils, fragrance oils, or any combination of the two. Our top and base coats are 5-free, but do still contain chemicals and are not considered natural.
Are all of your products cruelty free?
Our current offerings are 100% vegan & cruelty free. We have diligently checked with each of our suppliers to ensure this. Our balms are also “bee-free,” as we do not use any beeswax in any of our products.
How do I use all of these products?
You can use your Dream Polish as you do any similar nail care and manicure products. Check each individual product listing for general directions. We do have many great blogger affiliates and Instagram fans that can be viewed on our Media page. Perusing these links will get you great tips and reviews as well. Nail knowledge is nail power!
What if a product I want is out of stock?
We strive to meet the demand for Dream Polish, but unforeseen things can and do happen! Please check our Restock Page for updates on any sold out products. Some of our products are seasonal or Limited Edition, and may only be available for a short time.
What if I still have questions?
Please feel free to contact us via one of the email addresses above or our contact form. We strive to respond within 24 business hours. If you have a question, others may too! So please feel free but be patient, as Dream Polish is an independently owned and operated company. Contact through other media is difficult to receive and track, and may not be responded to.